Terms and Conditions tpower agent — A Complete Guide to Our Platform Rules

Welcome to tpower agent. These Terms and Conditions constitute a binding agreement between you ("Member" or "User") and tpower agent ("Platform", "We"). By registering an account, accessing the website, or using any services provided by tpower agent, you agree to be bound by all the terms, conditions, policies, and guidelines contained in this document.

This document should be read together with the Privacy Policy and Responsible Gaming Guide available on the tpower agent website. These three documents collectively form the entire agreement between you and us.

Tpower agent reserves the right to modify, amend, or withdraw any part of these terms at any time without prior notice, although we will endeavour to inform players of significant changes through the platform's official communication channels.

To register and use tpower agent services, you must meet all of the following eligibility requirements:

• Minimum age of 18 years at the time of registration.
• Residing in a country where access to this platform is not prohibited by local law.
• Not currently listed on any gambling exclusion list with any relevant body.
• Registering with truthful, accurate, and up-to-date personal information.
• Not registering on behalf of another person or corporate entity without proper authorisation.

Tpower agent reserves the right to request proof of age and identity at any time. If a member is found not to meet the eligibility requirements, the account will be suspended immediately and all transactions made during that period will be reviewed.

Each user is only permitted to hold one account only at tpower agent. Holding more than one account — whether under the same name, the same identification number, a different email address, or a different phone number — is a serious violation of these terms.

You are fully responsible for:

• Keeping your account information current and accurate at all times.
• Keeping your password and login credentials confidential.
• All activity that occurs in your account, whether performed by you or someone else.
• Notify tpower agent immediately if you suspect unauthorised access to your account.

Tpower agent shall not be liable for any losses arising from unauthorised use of your account due to your negligence in safeguarding your login credentials.

Tpower agent supports a variety of approved payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

Regarding Deposits:

• Minimum deposit amounts vary by payment method — please check the deposit page for current rates.
• Deposits are processed automatically and are typically credited within 1–5 minutes.
• Tpower agent reserves the right to hold suspicious deposits for further investigation.

Regarding Withdrawals:

• Your first withdrawal requires completed KYC verification before it can be processed.
• Withdrawals are processed within 1–4 hours for fully verified accounts.
• Tpower agent only processes withdrawals to a bank account or digital wallet registered in the same member's name.
• Withdrawals to third-party accounts are not permitted under any circumstances.

Tpower agent offers a wide range of bonuses and promotions from time to time. All bonuses are subject to wagering requirements set specifically for each promotion. Please read the terms of each promotion carefully before accepting it.

General conditions that apply to all tpower agent bonuses:

• Bonuses may only be claimed once per member, per household, or per device, unless otherwise stated.
• Bonus balance cannot be withdrawn until the wagering requirements are fully met.
• Winnings from free spins are subject to the maximum withdrawal limit stated in the relevant promotion.
• Tpower agent reserves the right to cancel bonuses and related wins if any attempt at promotional abuse is found.
• Loyalty and VIP bonuses have different terms based on membership tier.

All games available at tpower agent use a Random Number Generator (RNG) system that has been independently verified and audited by an accredited assessment body. Every game outcome is random and free from any manipulation.

The following are strictly prohibited while playing at tpower agent:

• Use of automated software (bots), scripts, or any unauthorised tools to manipulate gameplay.
• Exploiting technical errors or bugs in games for personal gain.
• Arbitrage betting designed to circumvent bonus wagering requirements.
• Sharing game information in a way that compromises the integrity of play.

Game results generated by the tpower agent system are final. Any disputes regarding game results must be submitted to the support team within 72 hours of the incident.

Tpower agent expects all members to interact in a respectful environment, especially in the live chat feature available in certain game rooms. The following behaviour is unacceptable and may result in disciplinary action:

• Use of abusive, racist, or threatening language toward other members or tpower agent staff.
• Attempting to threaten or extort members or platform staff.
• Spreading false or misleading information about the platform to other members.
• Any action that negatively affects the gaming experience of other members.

Tpower agent reserves the right to take whatever action is deemed appropriate, including temporary or permanent account suspension, without prior notice in the event of a serious breach of platform ethics.

Tpower agent reserves the right to suspend, freeze, or close any account at any time, with or without notice, in the following situations:

• Confirmation that the member is under 18 years of age.
• False or misleading registration information.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Confirmed ownership of multiple accounts.
• Violation of these terms or any related platform policies.
• Requests from legitimate law enforcement agencies.

Members who wish to voluntarily close their account may do so by contacting our customer support team. Any eligible balance will be refunded within 5 business days after the verification process is complete.

Tpower agent provides the platform on an "as-is" basis and makes no warranties, express or implied, regarding the platform's continuous availability, accuracy, or fitness for any particular purpose.

Tpower agent shall not be liable for:

• Losses arising from unavoidable technical disruptions or system downtime.
• Game results disputed after 72 hours from the time of the incident.
• Losses resulting from unauthorised account access due to user negligence.
• Any indirect, consequential, or punitive losses arising from the use of the platform.

The maximum liability of tpower agent under any circumstances shall not exceed the total amount deposited by the member in the 30 days preceding the claim.

Tpower agent is fully committed to responsible gaming and provides a range of tools to help members better manage their playing habits. The following tools are available free of charge to all members:

• Deposit Limits: Set daily, weekly, or monthly limits to control the amount you deposit.
• Betting Limits: Set a maximum amount that can be wagered within a given period.
• Cool-Off Period: Temporarily suspend account access for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account and request to be added to the exclusion list.
• Time Reminder: Receive notifications after a set gaming session duration.

If you feel that gambling is starting to negatively impact your life, please use these tools or contact our support team for immediate assistance. We also recommend seeking professional help through support organisations available in Malaysia.

Tpower agent reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant amendments will be communicated to members via in-app notification or registered email at least 7 days before taking effect.

Continued use of the platform after an amendment's effective date constitutes acceptance of the updated terms. If you do not agree with the updated terms, you have the right to close your account before the amendment takes effect.

These Terms and Conditions are governed and interpreted in accordance with the applicable laws and jurisdiction. Any dispute arising from or related to these terms shall first be resolved through negotiation, and if unsuccessful, through binding arbitration.